SERVICE & SUPPORT POLICY

 

CLIENT PROFILE	AVAILABLE SUPPORT
1. Experienced Operators	A1= Equipment sales and ongoing remote support
2. Operators with some prior experience	A1 + (B1= Jobsite introduction)
3. Operators with no previous Equipment experience	A1 + B1 + (C1= Limited Supervision)
4. Operators with no previous industry applications experience	A1+ B1+C1+(D1= Full supervision, materials selection and/or site mix formulation)

COSTING

A1- No additional charges
B1- Out of pocket expenses only
C1- Out of pocket expenses only
D1-Out of pocket expsense plus daily charges based on commercial rates as per prior mutual agreement

INDUSTRIES ADDRESSED

• Cement Rendering
• Swimming Pool Finishing
• Fireproofing
• Pebblecreting
• Slab Jacking
• Water Tank Construction
• Low Cost Housing
• Texture Coating
• Etc

 

SPARE PARTS SUPPORT Full spares inventory continually maintained Next day delivery eastern states of Australia Two day delivery all other Australian states (next day air freight) Two days plus customs clearance-air freight world wide delivery

 

The foregoing is presented with the acknowledgement that new equipment must not only be suitable for the purpose intended, but to be effectively introduced such that the desired productivity is achieved as soon as possible and having regard to operator comfort, convenience and acceptance.

The management
WESTEND INDUSTRIES PTY LTD